Privacy Policy
Last Updated: April 1, 2025
At NeatnNext, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services.
Table of Contents
Information We Collect
We collect information that you provide directly to us when you use our services. This information includes:
- Personal identification information (name, email address, phone number)
- Delivery and pickup addresses
- Order details and service preferences
- Payment information (processed securely through our payment partners)
- Communications you send to us
- Device information and usage data when you access our website
How We Use Your Information
We use the information we collect for various purposes related to providing and improving our services:
- Process and fulfill your laundry orders
- Provide customer support and respond to your requests
- Send order confirmations, updates, and delivery notifications
- Improve our services and develop new features
- Personalize your experience based on your preferences
- Send promotional offers and updates (which you can opt out of)
- Ensure the security and integrity of our services
Information Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, loss, or misuse. These measures include:
- Encryption of sensitive information
- Secure processing of payment information
- Regular security assessments and updates
- Restricted access to personal information
- Staff training on privacy and security practices
Your Rights and Choices
You have several rights regarding your personal information:
- Access and review the information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your information in certain circumstances
- Opt out of marketing communications
- Withdraw consent where processing is based on consent
- Lodge a complaint with a supervisory authority
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including:
- Providing our services to you
- Maintaining business records for accounting and tax purposes
- Complying with legal obligations
- Resolving disputes
- Enforcing our agreements
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on our website with a revised "Last Updated" date. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
If you have questions about our Privacy Policy, please contact us.