Terms and Conditions

By using our laundry services, you agree to the following terms and conditions:

• All items must be machine washable unless specified for dry cleaning
• We are not responsible for color bleeding or shrinkage of garments
• Check pockets before submitting clothes for any valuables
• Items left unclaimed for over 30 days may be donated or disposed of
• Report any issues within 24 hours of delivery for resolution

Our pricing structure and payment terms:

• Prices are subject to change without prior notice
• Payment is required upon delivery of completed orders
• We accept cash, UPI, and all major credit/debit cards
• Additional charges apply for express service and special handling
• Corporate billing available for bulk orders with approved accounts

Our delivery service terms:

• Free pickup and delivery for orders above ₹500 within service area
• Standard service: 24-48 hour turnaround time
• Express service available with 6-12 hour turnaround (subject to availability)
• Delivery times may vary based on location, traffic, and weather conditions
• Specific delivery time slots can be requested but are not guaranteed

We take utmost care of your garments, however:

• Maximum liability is limited to 5 times the service charge for the item
• Not responsible for items left unclaimed for over 30 days
• No liability for inherent weaknesses or defects in materials
• Claims must be reported within 24 hours of delivery with proper evidence
• We reserve the right to refuse service for heavily soiled or contaminated items

Orders can be cancelled before processing begins. Once processing starts, cancellation charges may apply as follows:

• No charges if cancelled before pickup
• 50% of service charge if cancelled after pickup but before processing
• Full service charge applies if cancelled after processing begins
• Rescheduling is available at no extra cost with 4-hour advance notice
• Repeated cancellations may result in service restrictions

We are committed to providing high-quality service:

• All garments undergo quality checks before delivery
• Satisfaction guarantee with free re-processing for quality issues
• Eco-friendly detergents and processes are used when possible
• Special care instructions must be provided at the time of order
• We follow industry best practices for fabric care and handling